Frequently asked questions

SlipInbox turns photos and PDFs of receipts into expense rows your team can check, approve and export. People upload receipts in the app or forward them to your organization's own email address.

No. SlipInbox gets your receipts ready for the books: read, checked and approved. You export them as a CSV or Excel file and bring that into the accounting tool or spreadsheet you already use.

No. Anyone your admin adds as a contact can forward receipts from their own email. They never sign in, and SlipInbox never writes back to them.

SlipInbox runs in any up-to-date browser on a computer, tablet or phone. On a phone you can add it to your home screen, take photos with the camera and share receipts to it from other apps.

The merchant, date and time, category, total, subtotal, VAT, tip and discount, currency, receipt number, how it was paid and the line items. On plans with custom fields it also looks for the details you add, such as a project code.

Nothing is final until a person approves it. When SlipInbox has a doubt, the receipt is marked Needs review and says what to check. Correct any field on the receipt page; a value you change is kept, even if the receipt is read again.

Photos (JPEG, PNG, HEIC and other common types) and PDFs. You can add up to 10 files at a time, each up to 10 MB, and a PDF can have up to 15 pages.

Yes. A PDF with several receipts in it is split into one receipt each, and each one links back to the whole PDF.

Yes. Each receipt keeps the currency printed on it. SlipInbox never converts or adds up amounts in different currencies: the dashboard and reports show each currency on its own.

Never. SlipInbox doesn't send anything back to senders, not even to say a receipt arrived. Your team sees what happened to each email in Settings › Email.

Look under Recent emails in Settings › Email. The usual reasons are that the sender isn't allowed yet and is waiting under Unknown senders, the address is turned off, the month's receipt allowance is used up, or the email held no receipt.

Yes. An admin can replace it in Settings › Email. The old address stops working straight away, so update anyone who forwards to it and any Gmail or Outlook rule.

Business and Enterprise. On Starter, people add receipts by uploading them in the app. The pricing page lists what each plan includes.

Only a Ready receipt can be approved. If it says Needs review, check what it asks about and press Mark checked first. Receipts that are still processing, and receipts already decided, can't be approved either.

Every receipt in an export file is marked Exported, so the next export can leave it out. An exported receipt is locked; only an admin can reopen it.

Yes. The Export menu has a second group, Every approved receipt, again, which includes the ones already exported.

Any tool or spreadsheet that imports CSV or Excel files. You choose the columns, so you can match what your accounting tool expects.

Admins run everything, including the team, email forwarding, contacts and billing. Accountants see every receipt, correct, approve and export them, and look after categories, merchants and reports. Employees add receipts and see only their own.

Yes. When an admin of another organization invites your email, it joins your account. Switch between organizations from the account menu at the bottom of the sidebar.

They stay with the organization. If the person deletes their account, their receipts show as added by a former member.

Starter and Business start with a 7-day free trial, and no card is needed. Your first invoice is ready straight away and is due when the trial ends.

By bank transfer. Each invoice shows the bank details and a payment reference: use the invoice number as the reference. Your subscription is activated once the payment arrives, usually within one working day.

Organizations in Zambia are billed in Zambian kwacha (ZMW), as Zambian rules require. Every other organization is billed in US dollars. The currency follows the country chosen at sign-up.

The workspace warns you when 80% of the month's receipts are used. Once they're all used, new uploads are refused and forwarded emails are turned away until the month turns or you move to a bigger plan. Receipts you already have are not affected.

An admin chooses Cancel at period end in Settings › Billing. Your team keeps access until the end of the paid period, and nothing is deleted.

Write to us at hello@slipinbox.com with your organization's name and the plan you want, and we'll move you over.

People in your organization, by their role: employees see only their own. A small number of SlipInbox staff can see an organization's data to support it and fix problems, and every staff action is recorded.

An admin can delete the organization in Settings. That removes its receipts, files, contacts and merchants straight away. Deleting a single receipt removes its photo too.

In our Privacy Policy, which explains what we collect, who we share it with, how long we keep it and your rights.