What happened to an email

Open SettingsEmail. Recent emails lists the latest 20 emails sent to your forwarding address, newest first, with the subject, sender and when it arrived. A pill on each says what happened to it. Only admins see this list.

Reading…

SlipInbox is opening the email. This usually takes a minute or two.

2 receipts

This many receipts were made from the email. “1 not a receipt” after it means a file was left out.

Waiting for approval

The sender isn’t allowed yet. Open the email and press Decide on this sender; see Decide on unknown senders.

Could not be read

Reading stopped. Open the email and press Try again.

These emails were set aside without being read. Nothing from them was kept as a receipt, and SlipInbox doesn’t tell the sender.

No receipt found

The email had no photo or PDF, and its text isn’t a receipt. Forward the email with the receipt in it.

Automated email

An out-of-office reply, bounce or other automatic message. Nothing to do.

Ignored — address off

Your forwarding address was off when it arrived. See Turn off or replace your forwarding address.

Ignored — sender turned off

The sender’s address is turned off in Contacts. Turn it on there to take their receipts again; see Contacts.

Sender blocked

The sender is blocked in Contacts.

Not for this address

The address stopped working before the email was read, for example because it was replaced. Forward it again.

Ignored — receipt allowance used up

Your plan’s receipts were used up. Forward it again once there is room; see Your trial and receipt allowance.

Ignored — subscription not active

The subscription wasn’t active. See Overdue, suspended and locked.

Ignored — organization suspended

The organization was suspended. See Overdue, suspended and locked.

Ignored — email forwarding not in plan

Your plan didn’t include email forwarding. See Change or cancel your plan.

Press an email to open it. Depending on what happened, you see:

• The receipts made from it, each linking to its receipt.
• A Not read list of attachments that were left out, with the reason: too large, over the file limit, or could not be opened. Send those again as smaller files or in a second email.
• Why reading stopped, with Try again.
• The start of the email’s text, which is handy for reading a confirmation code.

If an email you sent isn’t there at all:

• Check the address it went to. Mail sent to an old address that was replaced never shows up.
• Check that your Gmail or Outlook rule actually ran; see Forward automatically from Gmail or Outlook.
• The list holds the latest 20 emails, so an older one may have dropped off the end.