Overdue, suspended and locked

Each invoice has a due date, shown on the invoice and in the Invoices table under Billing:

• The first invoice of a trial is due on the day the trial ends.
• Each later invoice arrives 7 days before your paid period ends and is due on its last day.

To pay, see Invoices and paying by bank transfer.

If a renewal invoice is still unpaid on its due date, the subscription shows Payment overdue and a line at the top of every page says “Your SlipInbox subscription payment is overdue.” and how many days are left to pay. The workspace keeps working in the meantime.

If the invoice is still unpaid 7 days after its due date, the subscription is suspended and the workspace locks.

While the workspace is locked, nobody can work in it, and what each person sees depends on their role:

• Admins go to SettingsBilling to pay. An admin whose organization has no plan at all goes to choosing one.
• Everyone else sees Your subscription needs attention, which asks them to ask an admin to sort it out. From there they can open their other organizations or Sign out.

Your receipts are kept the whole time. Forwarded emails are not read: under Recent emails they show as Ignored — subscription not active.

An admin pays the open invoice by bank transfer with the invoice number as the reference. Once we see the payment, usually within one working day, the workspace opens again for everyone, with every receipt where it was.

SlipInbox can also suspend an organization itself. Everyone then sees a page saying the organization is suspended. Write to us at hello@slipinbox.com to restore it. Its receipts are kept, and forwarded emails show as Ignored — organization suspended until then.

To stop on purpose instead, see Change or cancel your plan.